LEÇON · 1BAC
Welcoming a customer
Objectifs d’apprentissage
Understand the workplace skill “Welcoming a customer”.
Use appropriate vocabulary in a customer-service situation.
Produce a clear and polite response.
Introduction
Workplace situation — Welcoming a customer. Customer service begins with a polite greeting, active listening and a clear question about the customer's needs.
Cours
Key idea
Customer service begins with a polite greeting, active listening and a clear question about the customer's needs.
Method
Use phrases such as How can I help you? and Let me check that for you.
Example
A helpful response is polite, accurate and never pressures the customer.
Activités d’apprentissage
- Explain “Welcoming a customer” in your own words.
- Role-play a short customer interaction using polite language.
- Write a brief message that fits the situation.
- Check accuracy, tone and clarity.
Correction
A strong response uses “Welcoming a customer” accurately and remains polite, clear and relevant. A helpful response is polite, accurate and never pressures the customer.
À retenir
Welcoming a customer — Customer service begins with a polite greeting, active listening and a clear question about the customer's needs. Use phrases such as How can I help you? and Let me check that for you.