LycéeBac

LEÇON · 1BAC

Online shopping vocabulary

Englishbaccalaureat-professionnel-services-commerceContenu pédagogique original

Objectifs d’apprentissage

Understand the workplace skill “Online shopping vocabulary”.

Use appropriate vocabulary in a customer-service situation.

Produce a clear and polite response.

Introduction

Workplace situation — Online shopping vocabulary. Online shopping vocabulary includes product page, basket, checkout, payment, delivery, return and refund.

Cours

Key idea

Online shopping vocabulary includes product page, basket, checkout, payment, delivery, return and refund.

Method

Match each term to its step in the customer journey and use it in a sentence.

Example

Please check the delivery date before confirming the order.

Activités d’apprentissage

  1. Explain “Online shopping vocabulary” in your own words.
  2. Role-play a short customer interaction using polite language.
  3. Write a brief message that fits the situation.
  4. Check accuracy, tone and clarity.

Correction

A strong response uses “Online shopping vocabulary” accurately and remains polite, clear and relevant. Please check the delivery date before confirming the order.

À retenir

Online shopping vocabulary — Online shopping vocabulary includes product page, basket, checkout, payment, delivery, return and refund. Match each term to its step in the customer journey and use it in a sentence.