LycéeBac

LEÇON · 1BAC

Taking an order

Englishbaccalaureat-professionnel-services-commerceContenu pédagogique original

Objectifs d’apprentissage

Understand the workplace skill “Taking an order”.

Use appropriate vocabulary in a customer-service situation.

Produce a clear and polite response.

Introduction

Workplace situation — Taking an order. Taking an order requires confirming item, quantity, price, customer details and delivery or collection method.

Cours

Key idea

Taking an order requires confirming item, quantity, price, customer details and delivery or collection method.

Method

Repeat the key details and ask the customer to confirm before submitting the order.

Example

Let me confirm: two items, delivery on Friday, total 120 dirhams.

Activités d’apprentissage

  1. Explain “Taking an order” in your own words.
  2. Role-play a short customer interaction using polite language.
  3. Write a brief message that fits the situation.
  4. Check accuracy, tone and clarity.

Correction

A strong response uses “Taking an order” accurately and remains polite, clear and relevant. Let me confirm: two items, delivery on Friday, total 120 dirhams.

À retenir

Taking an order — Taking an order requires confirming item, quantity, price, customer details and delivery or collection method. Repeat the key details and ask the customer to confirm before submitting the order.